Shift Lead (Mumbai)

Shift Lead (Mumbai)

02 Nov
|
Dixit Infotech Services
|
Mumbai

02 Nov

Dixit Infotech Services

Mumbai

Review handover, critical incidents, pending tickets, scheduled activities, and resource availability.

During Shift: Monitor ticket queues, SLA performance, escalations, user issues, and team workload.

Escalation Management: Ensure critical issues are escalated to the appropriate resolver teams within defined timelines.

End of Shift: Complete a structured handover covering open tickets, major incidents, pending actions, risks, and planned activities.

📌 Shift Lead (Mumbai)
🏢 Dixit Infotech Services
📍 Mumbai

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