Location: Noida Sector 2
Experience: 1-3 Years
Industry: EdTech | Online Higher Education
Working Days: 5 Days | Sunday & Monday Fixed Off

Role & responsibilities

- Build and maintain solid relationships with enrolled students through regular communication.
- Understand student concerns and provide appropriate guidance and support.
- Coordinate with academic, operations, and support teams to resolve student queries.
- Track open concerns and ensure timely follow-up until resolution.
- Maintain accurate student interactions and updates in the CRM.
- Identify recurring concerns and share insights with relevant teams to improve student experience.
- Take ownership of queries and ensure students receive timely and effective support.

Preferred candidate profile

- 0-2 years of experience in Customer Relationship, Student Support, Client Servicing, EdTech,



or related roles.
- Freshers with strong communication skills and a customer-first mindset are welcome.
- Excellent Hindi & English communication skills.
- Comfortable communicating with students through calls and digital channels.
- Strong listening, follow-up, coordination, and problem-solving skills.
- A proactive individual who takes ownership from query to closure.
- Ability to work in a fast-paced, student-centric environment.

Perks & Benefits

- Competitive salary + Attractive incentives
- 5 Days Working (Sunday & Monday Fixed Off)
- Cell Phone Reimbursement
- Career Growth Opportunities
- Collaborative and Positive Work Environment

📌 Customer Support Executive (Noida)
🏢 Campushala
📍 Noida