Role & responsibilities

- Lead and manage the Sales and CRM functions across projects and locations.
- Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.
- Manage the complete customer journey, from lead generation and site visits to booking, collections, possession, and post-sales service.
- Establish and monitor CRM processes, SOPs, and performance metrics.
- Lead, mentor, and motivate the sales and CRM teams to achieve business objectives.
- Monitor sales funnel, lead conversion, site visits, bookings, cancellations, and collections.
- Work closely with Marketing to ensure effective lead generation and lead quality.
- Analyse sales data and prepare regular MIS and performance reports for management.
- Improve customer retention, satisfaction, referral business, and overall customer experience.




- Coordinate with internal teams including Marketing, Finance, Legal, Projects, and Customer Support.
- Identify market trends, customer requirements, and competitive activity to support business strategy.
- Ensure timely follow-up and closure of leads through effective CRM systems and processes.
- Develop incentive structures, sales plans, and performance review mechanisms for the team.
- Handle escalated customer issues and ensure timely resolution.

Candidate Profile

- Candidates from established real estate developers/companies are preferred.
- Robust experience in both real estate sales and CRM/customer lifecycle management.

📌 Head Crm Sales (Noida)
🏢 Starventures group
📍 Noida