- Process assigned client billing activities under guidance and within the applicable billing calendar and cut-off timelines.
- Review source data, client instructions, rate details, purchase order information, billing periods, supporting documents and approvals for completeness.
- Follow documented client-specific billing requirements, standard operating procedures and maker-checker controls.
- Complete the full billing checklist and retain evidence before submitting billing for review or finalisation.
- Prepare accurate invoices, credit notes or billing adjustments within the assigned scope and approved authority.
- Reconcile billing inputs to invoice outputs and identify missing, duplicate or inconsistent information.
- Maintain billing trackers, checklists, supporting evidence and audit-ready records.
- Escalate data gaps, approval delays, client-requirement uncertainties and risks to timely or accurate billing promptly.
- Support query resolution and correction activity while identifying steps to avoid repeat errors and rebilling.
- Participate in training, knowledge checks and continuous-improvement activities.