JOB TITLE Payroll Manager - UKI Payroll

DEPARTMENT Paybill/Payroll

MAIN LOCATION

& REGION India, Noida

INDIVIDUAL CONTRIBUTOR/ TEAM LEADER

People Manager and End-to-End Payroll Delivery Leader

REPORTS TO

Payroll Tower Lead

NUMBER OF DIRECT REPORTS + THEIR ROLES

As per the approved payroll organisation structure

BUSINESS / FUNCTION OVERVIEW

Hays Business Solutions (HBS) is the shared services centre for Hays Plc. This role sits within Finance Support Services (FSS) and leads the end-to-end delivery of UKI payroll services for temporary workers and permanent employees, ensuring accurate, timely, controlled and compliant payroll outcomes.

KEY STAKEHOLDERS

UKI Payroll Leadership, Finance, Human Resources, Recruitment Operations, Billing, Accounts Receivable, , Internal Controls, Technology, Clients and external payroll partners

PURPOSE OF POSITION

The Payroll Manager is accountable for the end-to-end delivery, control and continuous improvement of UKI payroll for temporary workers and permanent employees. The role leads payroll operations from input validation and gross-to-net processing through payment, reconciliation, statutory reporting, post-payroll activities and query resolution. It ensures payroll calendars, service commitments, legislation, data confidentiality and internal controls are consistently met while developing a capable, customer-focused team. Experience in a payroll calling profile is desirable to strengthen high-quality handling of complex worker, employee and stakeholder conversations.
Embodies our company values and behaviours. Demonstrates curiosity, ownership and a commitment to continually improve payroll accuracy, customer experience and operational resilience.

KEY RESULTS AREAS

End-to-end payroll delivery

- Own timely and accurate end-to-end UKI payroll delivery for temporary workers and permanent employees in line with approved payroll calendars, service commitments and control requirements.
- Oversee payroll inputs, validations, calculations, deductions, adjustments, gross-to-net processing, payment files, payslips, reconciliations and post-payroll closure.
- Ensure starters, leavers, rehires, tax code changes, statutory payments, pensions, benefits, expenses, overpayments, underpayments and off-cycle payments are processed correctly.
- Maintain clear cut-off governance and ensure exceptions are assessed, approved, documented and resolved without avoidable impact to pay.
- Coordinate temporary payroll requirements with recruitment operations, billing and related teams to manage timesheets, pay rates, assignments, deductions and worker-specific exceptions.
- Oversee permanent employee payroll requirements with Human Resources and Finance, including master-data changes, benefits, statutory deductions and final settlements.

Payroll controls, compliance and risk

- Maintain a robust payroll control framework covering input controls, maker-checker reviews, reconciliations, payment approvals, access controls and evidence retention.
- Ensure payroll delivery complies with applicable UKI payroll legislation, tax, social security,



pension, statutory payment, data protection and confidentiality requirements.
- Review payroll control dashboards, error trends, aged exceptions and service performance; drive corrective and preventive actions to reduce repeat issues.
- Lead payroll audit readiness and provide complete, accurate and timely evidence for internal, external and statutory reviews.
- Identify payroll risks early, escalate material concerns and maintain practical business-continuity and contingency arrangements.

People leadership and operational governance

- Set clear accountabilities, daily priorities and quality expectations across the payroll team, supported by structured reviews and visible ownership.
- Manage capacity, shift coverage, leave plans, cross-training and succession to protect critical payroll milestones and reduce dependency on individuals.
- Coach Team Leaders, Assistant Managers, SMEs and payroll processors on technical judgement, controls, customer handling and complex case resolution.
- Run effective daily, weekly and monthly governance covering payroll progress, risks, controls, service performance, people capability and improvement actions.

Stakeholder and customer management

- Act as the senior operational contact for payroll delivery, complex escalations and cross-functional decisions affecting temporary workers and permanent employees.
- Build strong working relationships with UKI stakeholders and communicate payroll status, risks, decisions and required actions clearly and promptly.
- Ensure queries and complaints are handled with empathy, accuracy and ownership, with clear records and appropriate escalation.
- Where required, support payroll calls with workers, employees, clients or internal stakeholders, particularly for sensitive or complex payroll matters.

Continuous improvement and transformation

- Simplify and standardise payroll processes, controls, operating procedures and hand-offs across temporary and permanent payroll.
- Use payroll data and root-cause analysis to improve first-time accuracy, turnaround time, customer experience and team productivity.
- Partner with Technology and Transformation teams on payroll system changes, automation, testing, implementation and benefit tracking.
- Maintain accurate SOPs, process maps, control documentation, training materials and knowledge records.

CANDIDATE REQUIREMENTS

Behavioural competencies (aligned to the Hays Leadership & Management DNA)

- Embody our valued behaviours: be bold and curious, own the outcomes, be better together and champion the customer.
- Lead with integrity, discretion and accountability when handling confidential payroll and employee information.




- Remain calm and decisive during payroll-critical periods, balancing pace, accuracy, control and customer impact.
- Build trust across teams through clear communication, constructive challenge and dependable follow-through.
- Develop people through coaching, timely feedback, inclusive leadership and clear performance expectations.
- Demonstrate a continuous-improvement mindset and convert recurring issues into sustainable solutions.

Technical competencies

- Expert knowledge of end-to-end UKI payroll operations for temporary workers and permanent employees.
- Solid understanding of UK payroll tax, National Insurance, statutory payments, pensions, deductions, payroll year-end and statutory reporting requirements; knowledge of Irish payroll requirements is desirable.
- Strong command of payroll controls, reconciliations, payment governance, audit evidence, risk management and data confidentiality.
- Ability to interpret complex payroll data, identify root causes and make sound, timely decisions.
- Proven capability in stakeholder management, escalation handling, service governance and operational reporting.
- Strong people-management skills covering workforce planning, coaching, capability building, performance management and succession.
- Experience with payroll platforms and related enterprise systems; familiarity with GP, Navision and PeopleSoft is desirable.
- Confident use of Excel and reporting tools for payroll analysis, reconciliations, trend review and management reporting.

Specific job experience

- Graduate or equivalent professional qualification; a recognised payroll qualification is desirable.
- Minimum 13+ years of progressive payroll experience, including substantial responsibility for end-to-end UKI payroll operations.
- Demonstrated experience managing both UKI temporary worker payroll and permanent employee payroll in a high-volume, deadline-driven environment.
- Proven experience leading payroll teams and managing payroll calendars, controls, reconciliations, payments, statutory obligations, audits and escalations.
- Strong track record of improving payroll accuracy, operational controls, customer outcomes and process efficiency.
- Experience managing payroll transitions, system or process change, testing and operational readiness is desirable.
- Experience in a payroll calling profile, including direct handling of worker, employee, client or stakeholder payroll queries, is desirable.
- Experience within staffing, recruitment, shared services or a multi-entity payroll environment is desirable.

Situational requirements

- Flexible to work across shifts and extended payroll-critical windows when required to meet UKI payroll deadlines.
- Fluent written and spoken English, with confidence in senior stakeholder communication and complex payroll calls.
- Able to work from the designated HBS location in line with business requirements and approved working arrangements.
- Willing to support business continuity, payroll recovery and urgent issue resolution during critical processing periods.

📌 UK Payroll Manager - Shared Service Centre (SSC) (Noida)
🏢 Hays
📍 Noida