The candidate will have a strong understanding ofPeopleSoftapplication architecture, experience in supporting the Supply Chain module, and proven expertise in SQL Server and Nvision reporting. The role require providing prompt and efficient support to end users, proactively identifying, and resolving application issues, and collaborating with other cross functional teams to ensure optimal system performance. Working in Rotating Shifts 24X7.
Responsibilities
- Provide comprehensive technical supportforPeopleSoftapplications, including troubleshooting and resolving application issues, answering user inquiries, and documenting resolutions.
- Maintain and enhancePeopleSoftapplication functionality, including developing and implementing solutions to improve system efficiency and effectiveness.
- SupportPeopleSoftExperience in the Supply Chain Module specially in General Ledger, Asset Management, Order Management and Billing, month end closure processes
- Experience in the Database SQL Server tool.
- Experience in the Nvision reporting tool.
- Experience in Service Now reporting toolforTicketing.
- Perform regular system monitoring and preventative maintenance tasks to ensure optimal system uptime and stability.
- Collaborate with other IT team members to implement current features, upgrades, and integrations.
- Stay up to date on the latestPeopleSofttechnologies and best practices.
- Create and maintain detailed documentationforall aspects ofPeopleSoftapplication support.
- Proactively identify and address potential issues before they impact system performance or user experience.
- Develop and implement strategies to improve overall system efficiency and user satisfaction.
Qualifications
- Bachelors degree in computer science, Information Technology, or a related field.
- Minimum of 8-10 years of experience providing technical supportforPeopleSoftapplications.
- Extensive experience withPeopleSoftSupply Chain module, including General Ledger, Asset Management, Order Management and Billing, month end closure processes
- Proven expertise in SQL Server database administration.
- Experience with Nvision reporting tool.
- Familiarity with Service Now ticketing system.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Passionforcontinuous learning and staying up to date with the latest technologies.
Nice to have
- Good Understanding of Koerber and Carrier Point Integrations