The candidate will have a good understanding ofPeopleSoftapplication. This role requires providing prompt and effective support to end users, proactively identifying, and resolving application issues, and collaborating with other cross functional teams to ensure optimal system performance. Working in Rotating Shifts 24X7.
Location
Noida
Company
Company: Iris Software
Responsibilities
- Provide comprehensive technical supportforPeopleSoftapplications, including troubleshooting and resolving application issues, answering user inquiries, and documenting resolutions.
- SupportPeopleSoftExperience in the Supply Chain Module specially in Financial Modules, Inventory, Manufacturing and Cost accounting
- Experience in the Database SQL Server tool.
- Ready to learn alert monitoring and Incident management of new modules
- Experience in Service Now reporting toolforTicketing.
- Perform regular system monitoring and preventative maintenance tasks to ensure optimal system uptime and stability.
- Stay up to date on the latestPeopleSofttechnologies and best practices.
- Create and maintain detailed documentationforall aspects ofPeopleSoftapplication support.
- Proactively identify and address potential issues before they impact system performance or user experience.
- Develop and implement strategies to improve overall system efficiency and user satisfaction.
Qualifications
- Bachelors degree in computer science, Information Technology, or a related field.
- Minimum of 1-3 years of experience providing technical supportforPeopleSoftapplications.
- Extensive experience withPeopleSoftSupply Chain module, including General Ledger, Asset Management, Order Management and Billing, month end closure processes
- Familiarity with Service Now ticketing system.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Passion for continuous learning and staying