Key accountabilities & responsibilities

This role of a tour consultant / proposal writer fulfils the following responsibilities within the Organisation:

- To initiate and close booking of Accommodation, Transport, etc. as per the Itinerary and communicate on time (as per TAT) requisite information/ documents to the Client, Vendor and Service Delivery offices for smooth implementation of the tour.
- Re-negotiation of rates with the vendors to further increase file profitability.
- Leverage opportunities for upselling/ cross-selling whilst the guest is in destination to increase the file margins.
- Maintain all the reservations and booking data in Travel Assist, as per pre-defined TAT.
- To prepare vouchers and share the briefing sheet/TA document kit with the respective service delivery teams, as per pre-defined TAT and quality guidelines.
- Take regular updates from the Guide accompanying the guest on the progress of the tour and keep the seniors informed.
- Resolve or escalate, well within time, in case there are any specific points of concern/ incidents raised by the guest whist they are in destination.
- Develop and edit proposals in response to stated requirements derived from formal client requests.
- Execute costing in line with quoted rates on TA or specially negotiated rates, to develop an optimum proposal aligned with client requirements and that strives for best margin and conversion.
- To manage multiple proposals at various stages of development, performing required tasks that include planning, developing, editing, and tracking acceptance/ changes to the proposal till it is finalised.




- Conduct discussions with the Key Account Manager (KAM) to obtain insights relevant to pricing, client demographics and competition capabilities to create an optimum and winning proposal.
- Ensure quality assurance reviews of final work, soliciting feedback from seniors and peers when needed and ensure the submission of proposal documents to the client in accordance with standard itinerary format and other ISO guidelines.
- Staying up to speed on the latest updates in Product & Content library; best practise trends in the market.
- Effective query management (response time, response quality) and hence drive proposal conversion rate.
- Seek to comprehend the expectation and scope of services required. Prepare and ask relevant questions to clarify specifications essential to developing a proposal in line with the client needs.
- Participate in Internal FAM trips, local trade shows (if applicable) to continuously enhance knowledge about the different destinations.
- Ensure timely delivery of high quality and creative proposals.

Key Skills, Knowledge, Experience and Competencies required to fulfil role:

- Strong background of Proposal making; minimum experience of 2 years in creating itineraries.
- Good knowledge about the destination.
- Preference given to foreign language capability
- Preferably well-travelled with knowledge about the Product
- Excellent communication and collaboration skills, ability to manage multiple stakeholders.
- Innovative bent of mind, capable of thinking in and out of the box.
- Strong orientation towards customer satisfaction.

📌 Tour Consultant/Tour Operations (Noida)
🏢 Le Passage to India
📍 Noida