We are looking for a proactive and customer-focused skilled to oversee the quality of ongoing painting projects, ensure adherence to SOPs, resolve customer escalations, and drive customer referrals. This is a field-based role requiring regular site visits, quality audits, and stakeholder coordination to enhance customer satisfaction and generate new business opportunities.
Key Responsibilities
* Conduct on-site quality audits of ongoing high-value painting projects.
* Monitor project execution and ensure compliance with defined SOPs and quality standards.
* Identify operational gaps from both the internal team and service partner end and recommend process improvements.
* Handle customer escalations through site visits and ensure timely resolution.
* Deliver an exceptional customer experience by maintaining regular customer engagement.
* Generate customer referrals and contribute to business growth through referral conversions.
* Coordinate with operations, sales, and service partners to ensure seamless project execution.
* Maintain audit reports, customer feedback, and quality documentation.
Eligibility Criteria
* Maximum age: 28 years.
* Prior experience in Home Interiors, Painting Services, Home Improvement, Facility Management, Construction, or relevant startup ecosystem.
* Strong customer handling, problem-solving, and communication skills.
* Comfortable with extensive fieldwork and site visits.