Dear Candidates,

We are hiring for the Position "Major Incident Management" for Noida location.

- Location: Noida; Sector-135
- Working Days: 6 days (rotational shift)
- Company: Intellioz
- Notice Period: Immediate to 30 Days

Key Responsibilities

- Own and lead all P1/P2 Major Incidents related to Data Center operations.
- Act as the Incident Commander, chairing Major Incident bridges and driving resolution.
- Validate incident classification, scope, severity, and business impact.
- Drive coordinated recovery across:
- Data Center Facilities (Power, Cooling, Physical Security)
- Compute, Storage, Backup, Virtualization
- Network (LAN/WAN, MPLS, Firewalls)
- Cloud & Hybrid Infrastructure

- Ensure transparent ownership, task tracking, and decisionmaking across technical teams and vendors.
- Serve as Single Point of Contact (SPOC) during Major Incidents.
- Deliver timely, accurate, and consistent:

- Executive updates
- Business impact notifications
- Customer communications

- Translate technical status into businessrelevant messaging.
- Lead Data Center crisis scenarios, including site outages and largescale service disruptions.




- Engage Disaster Recovery (DR) and continuity providers where required.
- Ensure adherence to escalation matrices and crisis protocols.
- Own and ensure quality of:

- Incident timelines and chronologies
- Bridge transcripts
- Executive summaries
- PostIncident Reviews (PIR)

- Ensure complete and accurate updates in ITSM tools.
- Interface with Problem Management for RCA initiation and closure.
- Ensure RCA quality, CAPA tracking, and preventive actions.
- Conduct audits and drive improvements in Major Incident handling and readiness.
- Mentor Incident Managers and Service Coordinators.
- Validate oncall readiness, notification mechanisms, and escalation effectiveness.
- Participate in governance, operational reviews, and service improvement initiatives.
- Mean Time to Restore Service (MTTR)
- SLA / OLA adherence for P1/P2 incidents
- Quality and timeliness of executive communications
- RCA completion and acceptance rates
- Reduction in repeat / recurring incidents
- Stakeholder and customer satisfaction scores

📌 Major Incident Manager (Noida)
🏢 Intellioz Solutions
📍 Noida