We are hiring Customer Support Executives for a leading UPI Payment Platform in Gurugram. The role involves assisting customers with payment-related queries and providing timely and effective resolutions.
Key Responsibilities
- Handle customer queries related to UPI transactions, payments, refunds, and account-related issues.
- Provide accurate information and effective resolutions to customers.
- Maintain professional communication and ensure a positive customer experience.
- Follow standard operating procedures and process guidelines.
- Maintain accuracy while handling customer information and transactions.
- Escalate complex issues to the appropriate team when required.
- Meet defined quality, productivity, and customer service KPIs.
Eligibility & Requirements
- Graduation is mandatory.
- Freshers and experienced candidates can apply.
- Positive verbal and written communication skills.
- Basic knowledge of digital payments and UPI is an advantage.
- Customer-service-oriented approach.
- Willingness to work in rotational shifts and rotational week-offs.
- Immediate joiners only.
Salary
- Freshers: 23,000 CTC per month
- Experienced: 25,000 CTC per month
Work Schedule
- 6 Days Working
- 1 Rotational Week-Off
- Rotational Shifts