Location: Gurugram
Work Mode: Hybrid – 2 Days from Office
Role Overview:
Looking for a Data Engineer – L2 Production Support qualified to support and troubleshoot data & analytics platforms in a production environment.
Must-Have Skills:
- Snowflake
- AWS
- Airflow
- dbt
- Power BI / Tableau
- Strong SQL
- Data Pipelines & ETL
- L2 Production Support
- Incident Management / ServiceNow
- Production troubleshooting, RCA & performance tuning
Key Responsibilities:
- Handle L2 production incidents and break-fix issues.
- Troubleshoot data pipelines, ETL jobs and platform failures.
- Support Snowflake, Airflow, AWS and dbt environments.
- Resolve Power BI / Tableau access, refresh and data-source issues.
- Perform RCA, troubleshooting and performance tuning.
- Escalate complex issues to L3 with detailed findings.
- Manage platform access, licences and user-related issues.
- Maintain ServiceNow tickets, SOPs and knowledge-base documents.
- Coordinate with Database, Cloud, IDAM and Network teams.