- Handle customer queries through calls and chat to provide effective solutions.
- Maintain high standards of customer service and customer satisfaction.
- Resolve customer issues professionally and efficiently.
- Follow company policies, quality standards, and process guidelines.
- Meet performance targets related to quality, productivity, and customer experience.
Preferred candidate profile
- Freshers and experienced candidates can apply.
- Excellent communication skills in English.
- Good interpersonal and problem-solving skills.
- Willingness to work in US rotational shifts and rotational weekly offs.
- Comfortable working in a fast-paced BPO workplace.