Position: Operations Intern

Location: Assigned Campus/Campuses

Department: Client Experience

Direct Reporting Manager: Client Experience Operations Manager

Job description:

Roles Purpose

Support the activation, adoption and day-to-day engagement of the Converge app across assigned campuses. The role will work closely with the Client Experience team and partners to improve app awareness, registrations, active usage and feedback.

The intern will support the promotion and activation of amenities, food ordering and other services that can be booked or ordered through the Converge app. The role requires strong tenant engagement skills, attention to detail and a proactive approach to improving the digital client experience.

Key Responsibilities

1. App Adoption and Tenant Support

- Develop and maintain a sound understanding of Converge app features, services and user journeys.
- Support tenant onboarding and app registration drives across assigned campuses.
- Conduct app demonstrations and assist employees with navigation, access and basic troubleshooting.
- Support activation campaigns to drive registrations, app usage, amenity bookings and food ordering.

2. App Content and Service Activation

- Coordinate with campus teams to promote on-campus events, amenities, F&B; offers, campaigns and service updates through the app.
- Support the activation and promotion of bookable and orderable amenities and services.
- Assist in promoting app feed posts for on-campus events, offers, campaigns and service updates.
- Validate that on-campus event, amenity and service information is accurately reflected on the app.

3. Reporting and Feedback Management

- Track registrations, active users, campaign performance, bookings/orders and user feedback.




- Maintain weekly trackers and reports on activation activities, engagement performance, feedback and pending issues.
- Collect tenant feedback and coordinate first-level follow-up with relevant teams for resolution.
- Escalate technical, payment, booking or service-related concerns to the relevant internal or partner teams in a timely manner.
- Identify recurring feedback and opportunities to improve app visibility, employee participation and service adoption.

4. On-Ground Engagement and Compliance

- Support on-ground activations, tenant engagement initiatives, events and feature launches.
- Handle tenant information, feedback and campaign data confidentially and in accordance with company policies

Skills and Competencies

- Strong verbal and written communication skills, along with Solid attention to detail and follow-through.
- Comfortable engaging with tenants, employees, campus teams and partners.
- Basic knowledge of Microsoft Excel and PowerPoint, along with familiarity with mobile applications, digital platforms and social media.
- Organised, proactive and able to manage multiple tasks effectively.
- Interest in customer experience, placemaking, hospitality, events or digital engagement.
- Ability to work on ground at campus locations and support activation activities.

Preferred qualifications

- Fresh graduates or students currently pursuing postgraduate studies.
- Preferred fields of study include Hospitality, Business Administration, Marketing, Communications, Event Management, Digital Marketing or related disciplines.
- Prior internship, campus engagement, customer service, event support or digital marketing experience will be an advantage.
- Candidates should be available to support on-ground campus activations as required.

📌 Operations Intern (Noida)
🏢 COWRKS INDIA PRIVATE
📍 Noida