To manage the end-to-end ordering of spare parts required for in-house watch repairs, coordinating with various watch brands, brand representatives, and internal departments. The role involves placing accurate and timely orders through brand-specific portals, maintaining detailed Excel records, and ensuring that the correct spare parts are ordered for customer-owned and stock watches.
The role will handle spare parts requirements for 300+ watches per month, requiring solid attention to detail, effective coordination, and systematic follow-up to ensure smooth repair operations.
Key Responsibilities:
- Spare Parts Ordering
- Coordination with Brands and Internal Departments
- Excel Data Management and Record Maintenance
- Order Tracking and Follow-up
- Accuracy, Efficiency and Process Compliance
Required Skills and Competencies:
- Prior experience in spare parts ordering, procurement, after-sales service,
or service operations is preferred.
- Experience using brand portals for spare parts ordering would be an added advantage.
- Knowledge of watches, watch components, or the watch repair industry would be beneficial.
Key Performance Indicators (KPIs):
- Accuracy of spare parts orders placed.
- Timeliness of order placement against verified repair requirements.
- Effective management of orders for 300+ watches per month.
- Accuracy and completeness of Excel records.
- Timely follow-up and reduction of long-pending orders.
- Coordination effectiveness with brands and internal departments.
- Reduction in incorrect, duplicate, and unnecessary orders.
- Timely updating of order status and spare parts receipt records.