- Handle customer enquiries received through calls, emails, and the sales team.
- Coordinate with Sales Engineers and Sales Managers regarding customer requirements and ongoing business opportunities.
- Follow up with customers regarding quotations, technical discussions, purchase orders, and order confirmations.
- Ensure timely responses to customer enquiries and resolve sales-related queries.
- Maintain customer databases, enquiry records, and follow-up trackers.
- Prepare and coordinate quotations, commercial offers, proforma invoices, and other sales-related documents.
- Review customer purchase orders for accuracy of product specifications, quantities, prices, delivery schedules, and payment terms.
- Process confirmed orders and coordinate their entry into the company's ERP or sales tracking system.
- Track order progress against committed delivery schedules.
- Obtain regular updates from concerned departments and communicate order status to customers and the sales team.