Role Purpose

To manage domestic and international courier operations, ensure timely and cost-effective movement of shipments, drive courier partner performance, and leverage data analytics to improve logistics efficiency, service quality, and cost optimization.

- Manage end-to-end domestic and international courier operations, ensuring timely pickup, dispatch, delivery, and shipment tracking.
- Coordinate with courier partners, vendors, and internal stakeholders to ensure seamless shipment movement.
- Monitor shipment status, delivery timelines, transit delays, and service-level agreement (SLA) adherence.
- Resolve shipment-related issues, including delays, lost or damaged consignments, and delivery escalations.
- Manage shipping documentation, invoices, and customs-related documentation for international shipments, wherever applicable.
- Evaluate courier partner performance and drive corrective actions to improve service quality and delivery timelines.
- Monitor courier and logistics expenditure across domestic and international shipments.
- Analyse freight charges, weight discrepancies, surcharges, and billing accuracy to identify cost-saving opportunities.




- Validate courier invoices against agreed commercial terms, rate cards, and service agreements.
- Track logistics budgets, cost trends, and key performance indicators (KPIs) to support cost control.
- Prepare and maintain periodic MIS reports and dashboards covering shipment volumes, delivery TAT, SLA adherence, courier costs, and vendor performance.
- Analyse logistics data to identify trends, recurring issues, operational gaps, and opportunities for process improvement.
- Track key metrics such as cost per shipment, on-time delivery percentage, delayed shipments, and cost savings.
- Use MS Excel, including Pivot Tables, lookup functions, and dashboards, to analyse large datasets; knowledge of Power BI or similar reporting tools would be an added advantage.

Preferred candidate profile

- Strong understanding of domestic and international courier operations.
- Cost analysis, commercial evaluation, and vendor management.
- Data analysis, MIS preparation, and performance reporting.
- Proficiency in MS Excel; Power BI knowledge preferred.
- Robust coordination, problem-solving, and stakeholder-management skills.

📌 Assistant Manager - Logistics (Delhi)
🏢 Dr Lal Pathlabs
📍 Delhi