Role & responsibilities

Key responsibilities

- Handle inbound and outbound international customer calls.
- Answer customer questions about products, services, billing, or accounts.
- Resolve complaints and provide suitable solutions.
- Explain company policies and procedures clearly.
- Maintain proper call etiquette and professional communication.
- Update customer details and call notes in the CRM system.
- Meet targets such as customer satisfaction (CSAT), call quality, and average handling time (AHT).
- Follow data privacy rules and company guidelines.
- Respond to customer queries through email and live chat.
- Provide accurate information using company knowledge bases.
- Process orders, refunds, cancellations, and account updates, as authorized.
- Enter, verify, and update customer data.
- Investigate customer issues and escalate complex cases.
- Maintain professional grammar, spelling, and written communication.
- Meet productivity, accuracy, response-time, and quality targets.
- Protect confidential customer information.

Preferred candidate profile

- Education:



Undergraduate (UG), graduate, or candidates pursuing graduation, depending on company requirements.
- Experience: Freshers can apply; prior BPO experience is not always required.
- Communication skills: Valuable English communication skills for international customer support.
- Computer skills: Basic computer knowledge, MS Office, and internet browsing.
- Voice process: Good spoken English, listening skills, confidence, and telephone etiquette.
- Non-voice process: Good written English, typing speed, grammar, and attention to detail.
- Customer service: Ability to understand customer concerns and provide appropriate solutions.
- Soft skills: Positive attitude, patience, teamwork, and problem-solving ability.
- Work flexibility: Willingness to work rotational shifts, night shifts, and weekends, if required.
- Other requirements: Ability to meet quality and productivity targets and follow company policies.

📌 Urgent Hiring || Gurugram Location (Noida)
🏢 Expert Staffing Solutions New Delhi
📍 Noida