Roles & Responsibilities

Handle inbound and outbound calls with prospective patients/customers and enquiries.

Follow up on leads generated through digital campaigns, referrals, website, CRM and other sources.

Understand customer/patient requirements and provide basic information about CHC services, centres and consultation processes.

Perform soft selling and lead conversion through effective communication, follow-ups and relationship building.

Maintain regular follow-up with interested prospects and ensure maximum lead-to-appointment conversion.

Schedule and coordinate appointments/consultations as per business requirements.

Update all call outcomes, follow-ups and lead status accurately in the CRM system.

Maintain proper records of customer interactions and ensure timely follow-up on pending leads.

Handle customer queries professionally and escalate complex issues to the concerned team.

Coordinate with the HR/Operations/Center teams wherever required for smooth customer handling.

Achieve assigned daily/weekly/monthly calling and conversion targets.

Maintain a professional, empathetic and customer-focused approach during every interaction.

Preferred Candidate Profile





Minimum Graduate from a recognized institution.

6 months2 years of experience in Tele calling, Customer Experience, Customer Service, Inside Sales or a similar role.

Candidates with experience in healthcare, hospital, clinic, wellness or service industries would be preferred.

Strong verbal communication and interpersonal skills.

Good Hindi and English communication; knowledge of other regional languages will be an advantage.

Should possess soft-selling and convincing skills, with the ability to convert enquiries into appointments/leads.

Comfortable making high-volume outbound calls and regular follow-ups.

Basic computer knowledge with the ability to work on CRM systems, MS Office and digital communication tools.

Target-oriented, energetic and comfortable working in a fast-paced business environment.

Should have a patient, empathetic and professional approach while dealing with customers/patients.

Valuable listening skills, positive attitude and ability to handle objections professionally.

Candidates who can join at short notice/immediately will be preferred.

📌 Tele Caller (New Delhi)
🏢 Cancer Healer Centre
📍 New Delhi