Job SummaryWe are looking for a proactive and result-oriented Hub Incharge to manage day-to-day last-mile hub operations, ensure smooth delivery operations, manage delivery executives, and achieve operational targets while maintaining service quality.
- Roles & ResponsibilitiesManage end-to-end day-to-day hub operations, ensuring smooth functioning of last-mile activities.
- Handle rider/delivery executive management, including onboarding, attendance, productivity, and retention.
- Ensure adequate rider availability to meet daily delivery requirements.
- Monitor daily shipment volumes, delivery performance, pending shipments, and delivery TAT.
- Ensure timely delivery, first-attempt delivery success, and minimum shipment backlog.
- Manage hub manpower, shift planning, and daily resource allocation.
- Coordinate with city operations and central teams to resolve operational challenges.
- Monitor key performance indicators (KPIs) and prepare daily operational reports.
- Handle customer escalations and ensure timely resolution of delivery-related issues.
- Ensure compliance with company processes, operational SOPs, and safety standards.
- Identify operational gaps and implement corrective measures to improve hub performance.
- Required Skills & QualificationsGraduate in any discipline.
- 1–4 years of experience in logistics, courier, e-commerce, or last-mile delivery operations.
- Prior experience in handling hub operations and delivery executives.
- Good understanding of local geography and delivery areas.
- Strong team management and problem-solving skills.
- Basic knowledge of MS Excel and operational reporting.
- Positive communication and coordination skills.
- Ability to work in a fast-paced operational environment.
📌 Hub Manager (Indore)
🏢 Shadowfax
📍 Indore
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