About the Role

We are looking for an organised Back Office Executive with strong Excel skills to manage customer enquiries, prepare quotations and maintain regular follow-ups. The candidate should have knowledge of machinery and spare parts, preferably in commercial kitchen equipment or a related industry.

Key Responsibilities

- Handle IndiaMART enquiries, respond promptly and maintain lead records.
- Attend customer calls and understand their requirements.
- Prepare and share accurate quotations after confirming specifications, pricing and delivery terms with the concerned team.
- Follow up regularly on enquiries, quotations, pending orders and payments.
- Maintain customer databases, quotation trackers and daily follow-up reports in Excel.
- Identify and search for machinery spare parts online, and coordinate with suppliers for prices and availability.
- Coordinate with production, dispatch and service teams to provide timely customer updates.
- Maintain organised records of quotations, purchase orders, invoices and customer communication.




- Support routine back office work and prepare daily status reports.

Required Skills and Qualifications

- Robust working knowledge of MS Excel, including formulas, VLOOKUP/XLOOKUP, pivot tables, filters and data management.
- Basic understanding of machines, spare parts and technical specifications.
- Good communication skills in Hindi and working knowledge of English for emails and quotations.
- Confidence in handling customer calls and consistent follow-ups.
- Familiarity with IndiaMART, MS Word, email and WhatsApp Business.
- Good attention to detail, time management and coordination skills.

Education and Experience

- Graduate in any discipline.
- Preferably 1–3 years of experience in back office operations, sales coordination or customer support.
- Experience with a machinery, manufacturing or industrial equipment company will be an advantage.

Salary: Based on experience and skills.

📌 Back Office Executive (Gurugram)
🏢 M/S Valor Metal Enterprise
📍 Gurugram