· Front office Executive/Receptionist

Position Summary: Front office executive ensures a positive patient experience, productive daily operations, and strong healthcare tie-ups with corporate organisations and government departments.

· Handle patient inquiries, feedback, complaints, and escalations.

· Coordinate appointments, patient flow, billing, reports, and follow-ups.

· Coordinate clinical and support teams & guide patients on services and support.

· Work with clinical and support teams to ensure timely service.

· Track grievances and service gaps & maintain confidentiality and standards.

· Support billing attendance, documentation, and routine reports.

· Coordinate maintenance, housekeeping, safety, and facility requirements.

· Ensure administrative processes follow company policies and timelines.

· Identify and approach corporate organisations and government departments for healthcare tie-ups.

· Present healthcare packages and prepare proposals, tenders, and documents.

· Coordinate negotiations, agreements, empanelment, and onboarding.

· Organise wellness programmes, health camps, and government health initiatives.

· Maintain stakeholder relationships and follow up on referrals and opportunities.

· Track leads, conversions, revenue, and partnerships & organize wellness programs and health camps.





· Manage patient reception and appointments & register patients and coordinate patient flow.

· Provide authorized service information & verify content with clinical teams.

· Manage healthcare content and digital platforms & promote healthcare and diagnostic services.

· Promote check-ups, packages, camps, and wellness programs.

· Monitor campaigns, traffic, leads, and performance & build positive patient relationships.

· Resolve patient feedback and complaints confidentially.

Qualifications and Experience· Bachelor’s degree in Healthcare/Hospital Administration, Business Administration, Marketing, Life Sciences, Hospitality, or a related field.

· MBA or master’s degree in Healthcare/Hospital Management preferred.

· 4–10 years’ experience in patient relations, healthcare administration, business development, or institutional partnerships.

· Experience with corporate tie-ups, government empanelment, tenders, or healthcare outreach preferred.

Required

Skills and Competencies· Strong communication, relationship-building, negotiation, and presentation skills.

· Empathy, professionalism, service orientation, and conflict-resolution ability.

· Good coordination, documentation, follow-up, and problem-solving skills.

· Knowledge of proposals, tenders, empanelment, and partnership tracking.

· Proficiency in MS Office, email, hospital systems, and reporting.

📌 Receptionist / Front Office Executive (Bengaluru)
🏢 Mardamed Healthcare Private
📍 Bengaluru