• Enquiry generation, making quotations & correspondence related to customers, execution of purchase orders direct follow-up with the customers, Follow -up for payment, etc.

• Having experience to work on ERP software or ant CRM software

• Respond promptly and professionally to customer queries via phone, email, chat, and social media.

• Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.

• Maintain accurate records of customer interactions, conversations, and transactions using CRM software.

• Collaborate with internal departments (production, sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.

• Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.

• Assist in improving customer support processes and share customer feedback with the relevant teams.

📌 Customer Support Executive (Ghaziabad)
🏢 Lotus India
📍 Ghaziabad