Job Description – Customer Care Associate (Voice Process)Number of Open Positions: 100

Job Title: Customer Care Associate – Voice Process

Location: Bangalore

Work Mode: Work from Office (WFO)

Qualification: Intermediate (12th Pass) and Above

Experience: Freshers and Experienced Candidates

Preferred Experience: Minimum 6 months of BPO experience

Languages Required: Hindi and English

Reporting To: Team Leader

Shift Timings: Morning / General / Split Shifts

Versant Score: Minimum Level 4 (for Voice Process)

CTC: ₹2.29 LPA – ₹2.41 LPA

Position SummaryThe Customer Care Associate will be the first point of contact for customers, responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience through effective communication.

- Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
- Follow predefined communication scripts and process guidelines while interacting with customers.
- Understand customer requirements and provide appropriate solutions.
- Ensure customer queries are addressed, including calls during weekends and festivals.




- Identify opportunities to upsell products and services wherever applicable.
- Build and maintain positive, long-term customer relationships.
- Maintain accurate records of customer interactions and conversations in the CRM system.
- Develop strong product and process knowledge.
- Achieve assigned productivity, quality, and performance targets.
- Maintain service quality by following company standards and guidelines.
- Required SkillsCommunication Skills: Good verbal and written communication skills in the required languages.
- Active Listening: Ability to understand customer concerns and provide accurate responses.
- Customer Handling: Strong customer engagement and problem-solving abilities.
- Adaptability: Ability to handle different customer queries and situations.
- Patience: Ability to remain calm and skilled while handling difficult customers.
- Multitasking: Ability to manage multiple tasks while maintaining accuracy.
- Computer Knowledge: Basic knowledge of MS Office and CRM tools.
- Professionalism: Positive attitude and professional behaviour

📌 Customer Care Executive (Bengaluru)
🏢 HRH Next Services
📍 Bengaluru