- Key Competencies:Communication: Clear and concise communication skills are essential for interacting with customers.
- Attention to Detail: Accuracy in verifying documents and recording customer details.
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- Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
- Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.
- Work Environment: Fixed working hours 9 AM to 6 PM, but includes weekend shifts.
- Required Qualifications: Candidates must graduate with any Stream
- Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
- Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
- Valuable knowledge of VKYC processes/ chat process
- Comfortable with technology, including video conferencing tools and CRM software.
- Strong attention to detail with the ability to spot inconsistencies in documentation.
- Ability to handle sensitive information with discretion and maintain confidentiality

📌 Chat Support Executive (Bengaluru)
🏢 SmartCoin Financials
📍 Bengaluru