Job DescriptionWe are looking for a responsible and experienced E-Commerce Manager to handle daily e-commerce operations, customer communication, product pricing, and marketplace management.

The ideal candidate should have excellent communication skills, strong Excel knowledge, and the ability to independently manage day-to-day tasks.

- Key ResponsibilitiesManage daily e-commerce operations across Amazon, FirstCry, Blinkit, and other online marketplaces.
- Handle customer calls, inquiries, complaints, and follow-ups professionally.
- Manage product pricing, price updates, and competitor price monitoring.
- Maintain and update product listings, inventory, and product information.
- Prepare daily sales reports, pricing sheets, and other MIS reports.
- Coordinate with warehouse, packing, and dispatch teams for smooth order processing.
- Handle marketplace-related issues through emails, calls, and support tickets.
- Monitor order processing, cancellations, returns, and customer complaints.




- Ensure timely completion of assigned tasks and regular reporting to management.
- Required SkillsExcellent MS Excel knowledge (VLOOKUP/XLOOKUP, Pivot Tables, formulas, data filtering, and reporting).
- Good verbal and written communication skills in Hindi and English.
- Confidence in handling customer and marketplace support calls.
- Positive understanding of product pricing and profit margins.
- Experience working with Amazon Seller Central or other e-commerce portals.
- Strong problem-solving and multitasking skills.
- Ability to work independently and manage daily responsibilities.
- Preferred CandidateMinimum 2 years of experience in e-commerce operations.
- Good computer skills and attention to detail.
- Responsible, proactive, and comfortable managing multiple tasks.

📌 E-Commerce Manager (New Delhi)
🏢 Trikuta Retailers Private
📍 New Delhi