- Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions
- Responds to and/or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, marketing - Sales team requests, product changes or returns, contact creations - Update in CRM, contract issues/administration or data administration
- May act as SAP CRM data entry resource for team responsible for creating Leads, Non-Leads and Marketing response
- Resolves problems by applying established policies, procedures and tactics
Key Requirements
- Person responsible to handle all the data related to customer internal - external, leads - non leads, coordinate with marketing - sales team for the data validation and product ID entries in CRM
- Verify MICT, coordinates with governance teams for the data entry within operations timelines
- Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries
- Interfaces with sales support, customer service and Marcom teams to ensure compliance
- Excellent knowledge & work experience in SAP CRM
- Person needs to be flexible to work in rotational shifts as this is global region support team
- Transaction processing, customer service operations role enabling data for Sales - Commercial marketing
- Person to meet the TAT timelines, Quality standards for the data as per process guidelines - discipline
- Good communication skills required
- Valuable MS Excel knowledge
- Knowledge in MS Power Platform would be an added advantage
- Any language specialization (particularly European languages like French/Spanish/Italian) would be preferred
Qualifications
- Bachelor's or Master's degree or equivalent
- Minimum of 2-5 years relevant experience
- Extensive knowledge and skills to complete specialized tasks
Additional Details
This job has a full time weekly schedule.
Job Function
- Customer Service
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