Performance Analytics (PA)
Indicators / KPIs
Data collection and indicator sources
Dashboards
Interactive filters
Reporting and visualization
Analytics Hub
Predictive/advanced analytics where applicable
Technical
ServiceNow scripting / JavaScript
Glide APIs
Data modelling
Integrations and APIs
Import Sets / Transform Maps
Database/data understanding
Architect-level
Solution architecture
Translating business KPIs into ServiceNow analytics
Designing enterprise reporting architecture
Client/stakeholder management
Technical governance
Leading implementation teams
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