Job Description MAX Analyst – Fraud & Exceptions – India
Area of Responsibility: Asset Protection – Fraud Detection & Investigation (RETAIL)
Key Activities / Deliverables
- Triage fraud alerts and exception queues
- Analyze transaction anomalies and patterns
- Conduct proactive fraud investigations
- Build case documentation and evidence
- Collaborate with stakeholders for resolution
- Generate fraud reports and insights
- Provide reporting to give insights to senior leadership focusing on call for action
- Carry out one-off analysis for investigations
- Employee is expected to work in US shifts on Weekdays
Experience:
- 2–4 years in fraud/risk analytics
- Should have delivered business value projects in fraud and abuse prevention space.
- Demonstrated experience in owning and running projects independently
- Knowledge of retail/ fraud prevention/ loss prevention and detection
- 2-5 years of total work experience. The experience should include: -
- 2 + years of experience in preferably Ecommerce or Retail industry
Skills:
- Strong Fraud detection techniques and case management experience
- Strong attention to detail
- Documentation and compliance
- Leverage data to identify chance areas. Ability to effectively communicate the
business problem, solutions, and results through dashboards
- Ability to process large amounts of data to derive insights and identify patterns
- Proficient in Excel, PowerPoint
- Intermediate to advanced statistical skills.
- Advanced skills in Deep dive and Root cause analysis
- Strong communication skills
- Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats,
and emails
- Ability to work with stakeholders and bring a project to completion
Qualification: Bachelor’s degree or higher in Engineering/ Statistics / Mathematics /
Economics / Operations Management / Computer Science/ Business Management /
Commerce