- Handle inbound calls from prospective students and parents regarding admissions.
- Make outbound calls to prospective students for admission inquiries, follow-ups, and application updates.
- Answer queries related to admission procedures, eligibility criteria, courses, application processes, and deadlines.
- Provide complete, accurate, and up-to-date information to students and parents.
- Troubleshoot student issues and coordinate with the concerned departments for timely resolution.
- Capture, update, and maintain student details, call records, and follow-up information accurately.
- Follow up with prospective students regarding application completion, document submission, and admission status.
- Maintain qualified call etiquette, active listening, and a courteous approach during every interaction.
- Escalate complex queries or unresolved issues to the appropriate team.
- Maintain confidentiality of student information and adhere to university policies and processes.
Required Qualifications:
- Any Bachelor's degree; relevant experience is an added advantage.
Required Skills:
- Good verbal communication skills in English and/or relevant regional languages.
- Professional telephone etiquette and interpersonal skills.
- Basic computer knowledge and MS Excel skills.
- Ability to handle calls, follow-ups, and student queries efficiently.
- Problem-solving skills, patience, and attention to detail.
- Customer service orientation and a positive attitude.
Working Hours - Two Shifts:
Shift 1: 10:00 AM - 7:00 PM
Shift 2: 11:00 AM - 8:00 PM
Note: Candidates should be flexible to work in either shift depending on University requirements.
Accommodation can be provided on campus for the selected candidate, if required.