Vice President - Operations (Global Revenue Cycle Management)

Position: Vice President - Operations (Global RCM)

Experience: 22+ Years

Location: Hyderabad /Chennai / Bangalore

Position Overview

We are seeking a seasoned and transformational Vice President - Operations to lead large-scale global Revenue Cycle Management (RCM) operations across multiple service lines. The incumbent will be responsible for end-to-end delivery, operational excellence, client success, financial performance, and strategic growth of a complex healthcare operations portfolio.

This role requires a proven leader who has successfully managed 2,000+ FTEs, owned large-scale P&L; responsibilities, driven operational transformation initiatives, and built high-performing teams delivering exceptional outcomes across global healthcare clients. The leader will play a critical role in shaping the organization's growth strategy, driving margin expansion, and strengthening customer partnerships.

Key Responsibilities

Strategic Leadership

- Define and execute enterprise-wide operational strategies aligned with organizational goals and growth objectives.
- Lead business transformation initiatives focused on scalability, automation, productivity, quality enhancement, and margin improvement.
- Partner with executive leadership to drive strategic planning, workforce expansion, and service diversification.

End-to-End Revenue Cycle Management Leadership

- Oversee global RCM operations across key functions including:
- Patient Access & Registration
- Eligibility & Benefits Verification
- Medical Coding
- Charge Capture
- Claims Processing
- Payment Posting
- Accounts Receivable Management
- Denial Management & Appeals




- Credit Balance & Revenue Integrity
- CDI and Audit Functions
- Ensure operational excellence, compliance, quality, and client satisfaction across all service lines.

P&L; Ownership

- Own and manage a significant operations P&L; with accountability for revenue growth, profitability, EBITDA, and operational efficiency.
- Drive cost optimization programs, utilization improvements, and productivity gains.
- Develop and execute business plans to achieve financial targets while maintaining delivery excellence.

Large Scale Operations Management

- Lead and manage a workforce of 2,000+ FTEs through a multi-layer leadership structure.
- Establish robust governance mechanisms, performance management frameworks, and succession planning initiatives.
- Build a culture of accountability, engagement, innovation, and continuous improvement.

Client & Stakeholder Management

- Serve as an executive sponsor for strategic client relationships.
- Collaborate with client leadership teams to develop growth plans and deliver transformational outcomes.
- Lead executive business reviews, contract renewals, expansion discussions, and client governance forums.

Operational Excellence & Transformation

- Drive Lean Six Sigma, automation, AI, analytics, and digital transformation initiatives across operations.




- Establish best-in-class operational metrics, productivity benchmarks, and quality standards.
- Lead process re-engineering and continuous improvement programs to enhance service delivery.

Governance, Compliance & Quality

- Ensure adherence to HIPAA, healthcare compliance guidelines, internal controls, and customer-specific requirements.
- Drive risk management, regulatory compliance, information security, and audit readiness initiatives.
- Establish robust quality assurance frameworks across delivery functions.

Data Analytics & Performance Management

- Utilize operational dashboards, financial metrics, and business intelligence tools to drive decision-making.
- Monitor key performance indicators including:
- Revenue Realization
- A/R Days
- Net Collection Rate
- Denial Rate
- Productivity
- Quality Scores
- Client SLA Performance
- Employee Attrition

Required Qualifications

- Bachelor’s degree in healthcare administration, Business Administration, Life Sciences, Finance, or related discipline.
- MBA or equivalent postgraduate qualification preferred.
- 22+ years of experience with at least 12+ years in senior operational leadership roles within Healthcare BPO, RCM, Healthcare Services, or Provider Operations.
- Demonstrated experience managing end-to-end Revenue Cycle Management operations globally.
- Proven track record of leading 2,000+ FTE operations in a multi-location workplace.
- Significant P&L; ownership experience with accountability for revenue, costs, margins, and growth.
- Deep understanding of US Healthcare, Provider Revenue Cycle, Medical Coding, AR Management, and Operational Excellence frameworks.

📌 Vice President (Hyderabad)
🏢 Omega Healthcare Management Services
📍 Hyderabad