Company Description WeTechnologies is an IT consulting and software development company founded in 2022, dedicated to transforming ideas into practical digital solutions. The organization supports businesses in navigating a fast-changing technology landscape through smart, scalable, and reliable services tailored to specific needs. With expertise spanning software and application development, IT consulting, digital transformation, and business process optimization, WeTechnologies focuses on delivering measurable business outcomes.

The company believes technology is a way to unlock possibilities, simplify complexity, and drive growth, building solutions that move clients forward. Guided by the philosophy “We don’t just build technology. We build possibilities,” WeTechnologies positions itself as a partner for future-ready solutions.

Role Description This is a full-time, on-site role based in Gurugram for Graduate Freshers and experienced professionals in Voice and Non-Voice Customer Support. The role involves handling customer queries via phone and digital channels, providing clear and accurate information, and resolving issues within defined service levels. Daily responsibilities include managing inbound and outbound calls, responding to emails or chats, documenting interactions in the system, and escalating complex cases when necessary.

Team members are expected to maintain professional communication, adhere to quality and productivity targets, and follow company policies and processes.



The position may also involve working in shifts and collaborating with cross-functional teams to improve customer experience and support operations.

Qualifications

- Solid verbal communication skills for voice support, including clear speaking ability, active listening, and confident telephone etiquette.
- Effective written communication skills for non-voice support, including accurate typing, structured email/chat responses, and attention to detail.
- Customer service mindset, with skills in problem-solving, empathy, patience, and professional handling of difficult or escalated interactions.
- Basic computer proficiency, including use of CRM or ticketing tools, office productivity applications, and quick navigation of web-based systems.
- Ability to work on-site in Gurugram on a full-time basis, with flexibility for shift work, including weekends or holidays if required.
- Educational background: graduate degree in any discipline; freshers and candidates with prior BPO/customer support experience are welcome.
- Strong time management and organizational skills, with the ability to handle multiple queries while meeting quality and productivity standards.
- Comfortable working in a fast-paced environment, willing to learn process guidelines, and open to training and performance feedback.
- Knowledge of customer support practices in technology or IT services is an advantage; proficiency in multiple languages is a plus.

📌 URGENT HIRING: Graduate Freshers/Experienced for Voice and Non-Voice Customer Support // Gurgaon // 6399595087 // (Gurugram)
🏢 WeTechnologies
📍 Gurugram