Company Description Enterprise Solutions empowers businesses with secure, scalable, and reliable technology solutions tailored to their operational needs. The company specializes in enterprise connectivity, cloud computing, cybersecurity, business communications, and IT infrastructure for organizations across India. Its services include business internet and networking, Microsoft Azure and other cloud solutions, cloud telephony, SIP, WhatsApp Business Platform, data protection, and IT hardware.

By focusing on understanding each client’s business, Enterprise Solutions delivers practical technology that improves efficiency, strengthens security, and supports long-term growth. Guided by a vision to be a trusted technology partner, the company emphasizes innovation in every solution.

Role Description This is a full-time, on-site Telecaller role based in Noida. The Telecaller will handle outbound and inbound calls to engage prospective and existing business customers, provide information about Enterprise Solutions’ services, and generate qualified leads for the sales team. Daily responsibilities include explaining product and service features, clarifying customer queries, recording call details in CRM or tracking tools, and following up with contacts as needed.

The role also involves coordinating with sales and support teams, sharing customer feedback, and adhering to call scripts and compliance guidelines.



Telecallers are expected to meet call volume, lead conversion, and quality targets while maintaining skilled and courteous communication at all times.

Qualifications

- Candidates should possess strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and a customer-focused approach.
- Candidates should possess telecalling and sales support skills, such as cold calling, lead generation, basic negotiation, and follow-up management.
- Candidates should possess customer service skills, including handling objections, resolving basic issues, and maintaining a positive, respectful tone on calls.
- Candidates should possess basic computer and documentation skills, including working with CRM systems or spreadsheets, recording call outcomes, and managing contact lists.
- Candidates should possess time management and organizational skills to handle call targets, prioritize follow-ups, and work efficiently in a fast-paced environment.
- Previous experience in telecalling, call center operations, inside sales, or customer support is preferred, especially in IT or B2B services.
- A high school diploma or equivalent is required; a college degree in business, communications, or a related field is an advantage.
- Ability to work on-site in Noida, collaborate within a team, and adapt to training, scripts, and performance feedback.

📌 Telecaller (Noida)
🏢 ENTERPRISE SOLUTIONS
📍 Noida