Company Description Softtact Llc., Malad (East) is an information technology and services company located in Mumbai, Maharashtra, India. The company operates from 4 Sai Kripa Housing Society, Kajupada, Ganesh Chowk, Borivli (East), serving clients with technology-driven solutions. Softtact focuses on providing reliable IT services and support to a diverse set of customers.

Team members work in a fast-paced environment that values problem-solving, customer focus, and continuous improvement. The company offers opportunities to build a career in technical support and IT services within a growing organization.

Role Description The Technical Support Specialist is a full-time, on-site role based in Mumbai. This role involves providing timely and professional technical assistance to customers via phone, email, and in-person interactions, resolving issues related to software, hardware, and network systems. The specialist will diagnose and troubleshoot technical problems, document incidents and resolutions, escalate complex issues when needed, and follow up to ensure customer satisfaction.

Daily responsibilities include maintaining service tickets, updating knowledge bases, and collaborating with internal teams to improve products and support processes.



The role requires a strong customer service mindset, clear communication, and the ability to work effectively in a team-oriented environment.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve IT issues efficiently.
- Candidates should possess solid Analytical Skills to interpret technical information, identify root causes, and recommend effective solutions.
- Candidates should possess Customer Support and Customer Satisfaction skills to manage inquiries, build trust, and maintain a positive customer experience.
- Relevant educational background in Information Technology, Computer Science, or a related field (diploma or degree) is preferred.
- Good verbal and written communication skills in English; ability to explain technical concepts in simple terms.
- Experience with basic networking, operating systems, and commonly used business software is an advantage.
- Ability to work in office in Mumbai, manage multiple tasks, and remain calm under pressure.
- Prior experience in a helpdesk or technical support environment is beneficial but not mandatory.

📌 Technical Support Specialist (Mumbai)
🏢 Softtact Llc.,Malad(East)
📍 Mumbai