We're looking for Technical Support Engineers!

Responsibilities

- Monitor, troubleshoot, and resolve storage, backup, recovery, and replication-related incidents within defined SLAs.
- Perform backup, restore, disaster recovery, and data protection operations across enterprise environments.
- Troubleshoot backup failures, storage performance issues, connectivity challenges, and recovery-related incidents.
- Administer Avamar infrastructure, including backup policies, scheduling, reporting, capacity management, and health monitoring.
- Support Windows Server and Linux platforms to ensure successful backup and recovery operations.
- Provide L2/L3 support for EMC Storage and EMC Avamar environments.
- Analyze logs, identify root causes, and implement corrective and preventive actions.
- Coordinate with customers, internal teams, and OEM support teams for issue resolution and escalations.
- Perform storage provisioning, configuration changes, maintenance, and health checks.
- Support disaster recovery testing and ensure compliance with backup and recovery standards.
- Create and maintain technical documentation, SOPs, incident reports, and knowledge base articles.
- Participate in on-call support and rotational shift activities.




- Drive continuous service improvement and recommend best practices for storage and backup operations.

Skills Required

- Familiarity with Dell EMC Storage platforms.
- Familiarity with Dell EMC Avamar Backup and Recovery solutions.
- Good understanding of enterprise backup, recovery, replication, and disaster recovery concepts.
- Familiarity supporting Windows Server and Linux operating systems.
- Knowledge of SAN, NAS, RAID, Fibre Channel, iSCSI, and enterprise storage technologies.
- Strong troubleshooting skills for backup jobs, storage performance issues, and infrastructure-related incidents.
- Familiarity with monitoring tools, ticketing systems, and ITIL-based support processes.
- Strong analytical, problem-solving, and communication skills.
- Ability to work effectively in a customer-facing support environment.

(Note: Relevant applicants will receive an email requesting additional information as part of the next stage. The application process will be completed directly on the team's designated platform, and all subsequent communication and decisions regarding the prospect are managed by the respective hiring team.)

📌 Technical Support Engineer (Bengaluru)
🏢 Scoutit
📍 Bengaluru