Working Days: Monday to Sunday, including weekends, with rotational weekly offs on weekdays
Notice period: Immediate
Employment Type: Full-Time
We are looking for an experienced Technical Agent with a strong background in Help Desk/Service Desk operations, US Voice Support, and technical troubleshooting.
Key Responsibilities & Requirements
- Minimum 3+ years of experience in Help Desk/Service Desk support.
- Hands-on experience in US Voice Support and technical troubleshooting.
- Valuable knowledge of Active Directory.
- Experience working with ticketing systems such as ServiceNow or similar platforms.
- Working knowledge of Microsoft Office 365,
Microsoft Teams, and Excel.
- Strong communication and customer-handling skills.
- Ability to troubleshoot technical issues and provide timely resolutions.
- Prior Call Centre/BPO experience will be an added advantage.
Mandatory Skills
- US Voice Support
- Technical Troubleshooting
- Help Desk / Service Desk Support
- Active Directory
- Ticketing Systems (ServiceNow or equivalent)
Interested candidates must be comfortable working from the Bangalore office, including weekends, with rotational weekday offs. Follow us to get more job updates: https://www.linkedin.com/company/hyr-global-source-inc
📌 Technical Agent – US Voice Support (Karnataka)
🏢 HYR Global Source
📍 Karnataka
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