We are seeking a dedicated and experienced Team Lead for our Customer Service department in Maharashtra. The ideal candidate will have a solid background in managing customer service teams and ensuring high-quality support for our clients. As a Team Lead, you will be responsible for overseeing daily operations, mentoring team members, and implementing best practices to enhance customer satisfaction.

Key Responsibilities

- Lead and manage a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service.
- Develop and implement training programs to enhance team skills and knowledge in customer service protocols.
- Monitor team performance metrics and provide regular feedback to team members to foster continuous improvement.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.




- Collaborate with other departments to streamline processes and improve overall customer experience.
- Prepare reports on team performance and customer feedback for management review.

Required Skills

- Proven experience in a customer service role, with a focus on voice processes.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement strategies for improvement.
- Proficient in customer service software and tools. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Team Lead - Customer Service (Mumbai)
🏢 GLOBAL SERVICES
📍 Mumbai