Company Description Medusind is a healthcare revenue cycle and technology partner focused on delivering strong financial outcomes for healthcare providers and consistently high client satisfaction. The organization combines deep domain expertise, certified coding excellence, and disciplined operations to support healthcare organizations in complex reimbursement environments. Technology-enabled services and data-driven insight help clients navigate regulatory and payer requirements with confidence.

Medusind’s consultative, proactive approach emphasizes anticipating challenges, staying engaged through resolution, and providing accountable execution across the entire revenue cycle, creating a stable and growth-oriented environment for team members.

Role Description The Team Coach is a full-time, on-site role based in Ahmedabad, responsible for guiding and developing a team to achieve performance and quality targets within Medusind’s revenue cycle and technology services. Day-to-day responsibilities include monitoring team productivity, providing regular feedback and coaching, and conducting performance reviews to ensure service levels and accuracy standards are met. The role involves coordinating training sessions, reinforcing process adherence, and supporting team members in resolving operational issues or escalations.

The Team

Coach collaborates with leadership and cross-functional stakeholders to communicate goals, implement best practices,



and drive continuous improvement initiatives. This position requires a hands-on presence on the floor, active mentoring, and consistent engagement to build a positive, accountable, and client-focused team culture.

Qualifications

- Demonstrated team leadership and people management skills, including coaching, mentoring, and performance management.
- Solid communication and interpersonal skills to provide clear feedback, facilitate discussions, and collaborate with cross-functional teams.
- Experience in healthcare revenue cycle, medical billing, coding, or related operations, with the ability to understand process workflows and compliance requirements.
- Analytical and problem-solving skills to interpret performance metrics, identify root causes, and implement effective process improvements.
- Organizational and time-management abilities to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
- Comfort with technology-enabled environments, including proficiency in office productivity tools and willingness to learn internal systems.
- Bachelor’s degree in business, healthcare administration, or a related field; relevant experience in team coaching or operations supervision may be considered in lieu of a degree.
- Prior experience in an on-site operations or contact center setting, with a focus on quality, compliance, and client satisfaction, is preferred.

📌 Team Coach (Ahmedabad)
🏢 Medusind
📍 Ahmedabad