Key Responsibilities

- Lead business requirement discovery workshops with business, digital, marketing, operations, product, and technology stakeholders.
- Translate business needs into business requirements, functional specifications, epics, user stories, acceptance criteria, and process flows.
- Define and optimize end-to-end digital customer journeys across onboarding, account management, commerce, payments, subscriptions, customer support, loyalty, and self-service channels.
- Perform process analysis, gap assessment, impact analysis, and requirements traceability throughout the delivery lifecycle.
- Collaborate with product, UX/UI, architecture, engineering, integration, and QA teams to deliver scalable digital experiences.
- Define functional requirements for APIs, BFF services, integrations, business rules, validations, error handling, and downstream system interactions.
- Support backlog management, sprint planning, prioritization, release planning, dependency management, and change impact assessments.
- Drive functional validation, UAT, defect triage, business acceptance, production readiness, and post-launch analysis.
- Define analytics, digital tracking, personalization, customer engagement, cross-sell, upsell, retention, and digital growth requirements.
- Ensure delivered solutions align with business objectives, customer experience goals, and measurable business outcomes.

Mandatory Skills
- Strong business analysis and requirements management capabilities.
- Telecom domain knowledge covering digital channels, self-care, CRM, billing, order management, provisioning, and customer lifecycle management.
- Expertise in Super Apps, digital commerce platforms, and omnichannel customer experiences.
- Strong knowledge of customer journey mapping, process modelling,



use cases, acceptance criteria, and requirements traceability.
- Experience with Agile delivery methodologies, backlog refinement, sprint planning, and UAT management.
- Functional understanding of REST APIs, JSON, Swagger/OpenAPI, API orchestration, and Backend-for-Frontend (BFF) architectures.
- Experience defining integration requirements across CRM, billing, payment gateways, identity platforms, CMS, BSS/OSS, and order management systems.
- Strong stakeholder management and client-facing communication skills.
- Experience working with Jira, Confluence, and business analysis documentation frameworks.
- Analytical problem-solving skills with the ability to drive data-driven decision-making and prioritization.

Desirable Skills
- Knowledge of TM Forum Open APIs and Open Digital Architecture (ODA).
- Exposure to microservices, composable digital experience platforms, MACH architecture, and API gateway ecosystems.
- Understanding of React Native, Progressive Web Applications (PWA), and contemporary digital platform ecosystems.
- Experience in telecom projects across international markets.
- Exposure to digital wallets, mobile money, fintech platforms, and marketplace ecosystems.
- Knowledge of personalization engines, customer value management, loyalty programs, and gamification.
- Familiarity with CIAM, OAuth 2.0, OIDC, and digital security frameworks.
- Understanding of digital analytics platforms, customer behavior tracking, and KPI measurement frameworks.
- Exposure to AI-assisted customer journeys, conversational platforms, and intelligent digital experiences.
- Product-oriented mindset with the ability to own complete customer journeys from requirement definition through production acceptance and business value realization.

📌 Sr. Business Analyst - Superapp (Bantwal)
🏢 Comviva
📍 Bantwal