Company Description JECRC University, located in Jaipur, Rajasthan, is a leading institution of higher and technical education and a part of the JECRC Foundation, one of North India’s premier education groups. The university is committed to academic, professional, cultural, and social enrichment for individuals and communities, attracting learners from across India over the past 14 years. JECRC University emphasizes academic integrity, accountability, respect for diverse views, and attention to both national and global issues.

A strong focus on research, innovation, and close industry linkages distinguishes JECRC University from other universities in Rajasthan and supports a future-oriented learning environment for students.

Role Description The Caller role is a full-time, in office position based in Alwar. The individual in this role will make outbound and receive inbound calls to prospective and current students, parents, and other stakeholders, providing accurate information about JECRC University’s programs, admissions processes, and campus facilities. Daily responsibilities include maintaining call logs, updating contact records, following standard scripts and guidelines, and escalating complex queries to relevant departments when necessary.

The Caller will support admission and outreach campaigns, conduct follow-up calls, gather feedback,



and ensure a professional, courteous, and student-focused communication experience. Collaboration with the admissions, marketing, and student services teams is expected to ensure consistent messaging and timely resolution of queries.

Qualifications

- Strong verbal communication and active listening skills, with the ability to explain information clearly and professionally over the phone.
- Customer service and relationship-building abilities to handle inquiries, resolve concerns, and maintain a positive experience for students and families.
- Basic computer literacy and data entry skills, including experience with call logs, spreadsheets, or CRM systems.
- Organizational and time management skills to handle high call volumes, prioritize tasks, and meet daily and weekly call targets.
- Fluency in English and Hindi; additional regional languages are an advantage.
- Minimum educational qualification: completion of higher secondary education; a graduate degree is preferred.
- Prior experience in a call center, admissions office, or student support role is beneficial but not mandatory.
- Professional telephone etiquette, a calm and empathetic approach, and the ability to work in a team-oriented academic environment.

📌 Senior Admissions Counselor (Alwar)
🏢 JECRC University
📍 Alwar