Company Description Kinetiq Robotics, empowered by Star Engineers India Pvt. Ltd., designs and delivers AI-driven robotic solutions that help organizations work smarter, safer, and more efficiently. Its product portfolio includes autonomous delivery robots, reception and greeting assistants, and industrial cleaning systems, all built to take on repetitive, time-consuming tasks so human teams can focus on higher-value work.

Using advanced navigation technologies (LIDAR and depth vision), edge AI, robust hardware, and data-driven fleet management, Kinetiq deploys robots across sectors such as hospitality, healthcare, retail, airports, corporate campuses, manufacturing, logistics, and facility management. The company follows a pilot-to-scale approach, offering turnkey POC services, integration, training, and ongoing support to ensure measurable business outcomes and clear ROI. Its mission is to empower human workers by assigning repetitive, dangerous, or time-consuming tasks to intelligent robots, enabling people to focus on meaningful and strategic work.

Role Description The Sales and Service Specialist is a full-time, on-site role based in Gurgaon. This role is responsible for engaging prospective and existing customers, explaining product capabilities, and guiding clients through solution selection, demonstrations, and onboarding. The specialist will handle inbound and outbound sales activities, prepare proposals, support contract closure, and coordinate closely with technical and operations teams to ensure smooth deployment and service delivery.





Day-to-day responsibilities include managing customer inquiries, resolving service issues, scheduling and conducting product training for client teams, and maintaining accurate records in CRM and service tracking systems. The role also involves gathering customer feedback, identifying upsell and cross-sell opportunities, and contributing to continuous improvement of sales and service processes.

Qualifications

- Solid Communication and interpersonal skills, with the ability to explain technical concepts in clear, accessible language.
- Proven Customer Service experience, including handling inquiries, issue resolution, and maintaining long-term client relationships.
- Demonstrated Sales capabilities, such as prospecting, lead qualification, proposal development, and closing deals.
- Experience in Training customers or internal teams on products, workflows, or systems in a structured and engaging manner.
- Exposure to Sales Management activities, including pipeline tracking, forecasting, and reporting on key performance metrics.
- Relevant experience in technology, robotics, automation, or SaaS solutions is preferred.
- Comfort working on-site with customers, including occasional travel to client locations as needed.
- Bachelor’s degree in business, engineering, or a related discipline, or equivalent practical experience.
- Proficiency with CRM tools, basic data analysis, and documentation of sales and service activities.
- Ability to work collaboratively in cross-functional teams and adapt to a fast

📌 Sales And Service Specialist (Gurugram)
🏢 Kinetiq RRobotics
📍 Gurugram