Company Description

Aguada Anchorage, The Villa Resort, is an 8-acre property set amid lush tropical landscapes just a 5-minute walk from Sinquerim Beach in North Goa. The resort features meticulously designed villas that blend comfort, luxury, and convenience for guests seeking a premium stay experience. Each villa is crafted to provide spacious, private accommodations with up-to-date amenities in a tranquil setting.

The resort focuses on personalized service and hospitality, attracting leisure travelers, families, and groups looking for a refined yet relaxed vacation. Team members join a guest-focused environment committed to high service standards and memorable stays.

Role Description The Reservations Associate is a full-time, on-site role based at Aguada Anchorage in North Goa. This role is responsible for handling reservation inquiries via phone, email, and online platforms, providing accurate information about villa options, amenities, rates, and availability.

The Reservations

Associate will process bookings, modifications, and cancellations, ensure that reservation details are correctly entered into the system, and coordinate with front office and housekeeping teams to support smooth guest check-ins. The role involves responding to guest queries, following up on leads, managing payment and confirmation processes, and maintaining up-to-date records and reports.

The Reservations

Associate is expected to deliver courteous, professional communication,



assist with upselling resort services, and contribute to a seamless guest experience from pre-arrival to departure.

Qualifications

- Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and the ability to engage courteously with guests and colleagues.
- Candidates should possess customer service and hospitality skills, with experience handling guest inquiries, resolving concerns, and maintaining a professional, service-oriented attitude.
- Candidates should possess basic computer and reservation system skills, including comfort with email, spreadsheets, property management or booking software, and online travel platforms.
- Candidates should possess organizational and time-management skills to handle multiple bookings, follow up on leads, and maintain accurate records and documentation.
- Candidates should possess problem-solving and attention-to-detail skills, ensuring correct entry of reservation information, billing details, and coordination with other departments.
- Relevant experience in hotel or resort reservations, front office, or guest relations is beneficial.
- A diploma or degree in Hospitality Management, Tourism, Business, or a related field is preferred but not mandatory.
- Ability to work flexible hours, including weekends and holidays, and a strong commitment to teamwork and professional conduct are important.

📌 Reservations Associate (India)
🏢 Aguada Anchorage, The Villa Resort
📍 India