- Transaction Review – Review day-to-day business transactions to identify errors, unusual activity, process deviations, and potential control issues.
- Process Monitoring – Monitor assigned business processes and ensure transactions are processed in accordance with established procedures and guidelines.
- ERP/WMS Review – Review transactions and information in NetSuite, WMS, and other business systems to identify discrepancies and process issues.
- Exception Identification – Identify unusual or incorrect transactions and gather the required information to understand the issue and its potential impact.
- Issue Documentation – Clearly document identified issues, supporting details, transaction references, and relevant business impact.
- Issue Follow-up – Coordinate with the respective teams to obtain explanations, track resolutions, and ensure identified issues are addressed.
- Reporting – Prepare regular updates and summaries of identified issues, trends, and outstanding items for review by the Senior Associate/Manager.
- Team Support – Support Senior Associates and Managers with audits, special reviews, data analysis,
and other Internal Audit activities.
Desired Candidate Profile
- Bachelors / master’s degree with a minimum of 1 – 4years of experience in INTERNATIONAL BPO,
specialization in the Order Management is preferred.
- The candidate should have relationship management skills since the jobwill involve Liaoning with
- customers andUS stakeholders.
- The Candidate should have theability to multi-task, prioritize and ability to learnmore and be adaptable.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
- The candidate should haveexcellent PC skills and should be well versedwithMicrosoft Products like Excel,
- Word and Access (optional).
- Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem-solving skills.
- Strong attention to detail and good follow up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.