The Opportunity

Core Responsibilities 1) Program Ownership & Operational Leadership

- Own the end-to-end lifecycle of assigned learning programs (intake through post-program improvements).

- Create and maintain program operating plans (playbooks, schedules, milestones, dependencies, and risk mitigations).

- Establish and maintain program runbooks, delivery standards, and repeatable operating rhythms.

- Drive scalability and repeatability of programs (including off-the-shelf offerings) while protecting experience quality.

- Manage program budgets and resources as applicable; flag tradeoffs and constraints early.

2) Program Delivery & Execution Excellence

- Lead all operational aspects of program delivery (in-person, virtual, and hybrid).

- Coordinate logistics (scheduling, rosters, materials, technology readiness, facilitator support).

- Own day-of execution and issue resolution; proactively escalate risks and propose solutions.

- Ensure delivery is on time, on budget, and meets defined quality standards.

- Own quality control to ensure delivery aligns with the intended experience design

3) Stakeholder, Facilitator & Vendor Management

- Serve as the primary point of contact for assigned programs for internal stakeholders and partners.

- Coordinate across Learning Partners, Learning Experience Designers, facilitators, SMEs, and vendors.

- Manage vendor logistics and delivery expectations; monitor quality and consistency during execution.

- Maintain clear communication and alignment across stakeholders to ensure readiness and follow-through.

4) Learner Experience & Communications

- Own participant-facing communications (invitations, reminders, logistics, pre-work, follow-ups) for assigned programs.

- Ensure a seamless learner journey across touchpoints (communications, technology, materials, and support).

- Provide general virtual program and technology support; coordinate troubleshooting and resolution as needed.

- Identify and implement operational improvements that enhance learner engagement and experience.

5)



Measurement, Reporting & Continuous Improvement

- Own program measurement (participation, completion, satisfaction, and operational quality indicators).

- Collect, analyze, and summarize program data and insights; provide regular reporting to stakeholders.

- Partner with Learning Partners and LXDs to evaluate effectiveness vs. objectives and recommend improvements.

- Drive continuous improvement cycles through implementing updates, iterating operational approaches, and standardizing what works.

6) Learning Technology & Enablement

- Manager program setup and administration (setup, testing, assignments, and tracking) in the LMS (e.g., Workday Learning).

- Ensure data integrity and reporting accuracy for assigned programs.

- Leverage learning tech and tools to improve scale, learner experience, and operational efficiency.

7) Team Contribution & Ways of Working

- Contribute to shared L&D; team standards, documentation, and operating rhythms.

- Stay current on L&D; trends and best practices relevant to program operations and learner experience.

- Perform other duties as assigned.

Qualifications

Preferred Education & Experience

- Bachelor's degree or equivalent experience.

- 5+ years of experience in Learning & Development, program management, HR enablement, or a related field.

- Experience managing multi-cohort, enterprise learning programs (in-person and virtual).

- Experience working with Learning Management Systems and reporting.

Preferred Skills & Capabilities

- Strong program/project management capability (planning, sequencing, risk management, execution).





- High operational rigor and attention to detail; ability to drive consistency at scale.

- Strong stakeholder management and communication skills (written and verbal).

- Data literacy: ability to analyze program data and translate insights into improvements.

- Comfort operating in ambiguity; ability to make decisions and escalate appropriately.

- Proficiency with Microsoft 365 tools; ability to learn and use new platforms quickly.

Perks & Benefits

Berkadia offers the best-in-class benefits to enable an enjoyable work workplace for the employees. Key benefits include –

- Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
- Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
- Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
- Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
- Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.

About Us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.

For details about India operations, please visit https://berkadia.com/india/

While this is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

📌 Program Manager - Learning & Development (Hyderabad)
🏢 Berkadia
📍 Hyderabad