Role & responsibilities

- Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback.
- Collaborate with your teammates and Engineering teams including filing JIRAs to report reproducible bugs.
- Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs.

Preferred candidate profile

- Fluent in English (both oral and written)
- 1+ years of experience in a client-facing technical role, preferably with the ability to understand and troubleshoot issues with cloud solutions.
- Supporting customers with service level agreements (SLAs), preferably in hours,



utilizing a ticket system such as Zendesk.
- Excellence in task prioritization and evaluation of situational urgency.
- Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Ability to stand in the customer's shoes and demonstrated dedication to the customer experience.
- Coming from a technical background
- Experience working with top-tier customers.
- Experience working with REST APIs.
- Experience working with JIRA, Confluence, Airtable, and other project tools.

Perks and Perks

- Medicare Facilities.
- Both-side cab facilities
- Medical Insurance
- Life Insurance

📌 Product Technical Support Specialist (Noida)
🏢 TELUS Digital
📍 Noida