Summary:Responsible for delivering high-level customer service and ensuring on-time, in-full shipments. Act as the link between the Cash Cycle Department and external contacts, contributing to the continuous improvement of the process.

Job Responsibilities:

- Order management, including EDI ordering (Idoc corrections, issue resolution for EDI related problems).
- Handle all incoming customer queries and requests.
- Continuously improve service levels in cooperation with internal teams and other parts of the business.
- Ensure proper communication between the company and customers.
- Maximize customer satisfaction level and order entry accuracy.
- Adhere strictly to internal control procedures.
- Manage logistics activities in certain markets, ensuring Key Performance Indicators meet targets.




- Proactively manage relationships with third-party logistics providers and collaborate with Supply Chain and Customer Service teams.
- Work flexibly in shifts and handle work pressure during peak seasons.

Required Skills:

- Strong customer service skills.
- Excellent communication abilities.
- Problem-solving skills for EDI related issues.
- Ability to work under pressure and in a competitive setting.

Education & Qualifications:

- Relevant educational background in business, logistics, or a related field.
- Experience in order management and customer service roles preferred.

#AditiConsulting #26-07028

📌 Order Management Analyst (Bengaluru)
🏢 Aditi Consulting
📍 Bengaluru