- Implementation qualified to handle and complete Oracle Simphony POS implementation projects in hotel and restaurant environment at customer site/remote/hybrid.
- To understand the customer’s need and operation workflow, install, setup and configure the solution at the customer site as per customer needs.
- POS implementation includes understanding user’s requirement / installing and setup of equipment such as the servers, workstations, printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.
- Basic IT related troubleshooting knowledge.
- Ensure the solution meets specifications and functions per customer specific operational workflow.
- Report on the additional functional requests from customers to our internal Product and Development team.
- Answer operational and application questions and consult the customer.
- After "go-live", provide technical support to the customer when necessary.
- Work coordination with various internal technical teams,
such as Product Team / Support Team / Development Team, etc.
Qualifications
- Degree from an accredited college or university in a technical, hospitality or business field
- 2-5 years of overall experience in relevant roles, to handle IT Projects and User Training.
- Professional skill in Windows environment for enterprise level projects
- Proficiency in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint
- Previous job experience with other F&B; POS system or Hotel IT project.
Requirements:
- Fast learner to pick up the Company’s various IT solution; and able to handle system installation.
- Ability to communicate effectively and build rapport with team members and clients.
- Adhere to company standards, policy and procedure.
- Willing to work overtime on weekends and holidays as requested.
- Willing to work with a wide variety of cultures.
- Willing to be contactable on an on-call basis after-hours by mobile phone.
- Willing to travel locally and overseas for projects sites in difference locations.