? Leading BPO in Bengaluru is Hiring! ?

Role: Operations Manager- AML'KYC

✅ Key Requirements:

- Must be Operations Manager on papers in an International BPO
- 10+ years overall experience (minimum 1 year as Ops Manager in AML/KYC Process)
- Handled 100+ Team size
- Strong expertise in Operations Metrics, FMEA, Capacity Planning
- Experience in International Process is mandatory
- Interview Mode: Virtual
- Work Mode: Work From Office

Process Details

- Apply regulatory knowledge and industry best practices in Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD) for the UK market.
- Manage complex KYC cases related to HRC and PEP customers, mitigating associated risks.
- Conduct detailed analysis of financial statements, transactions, and customer profiles to ensure compliance with AML regulations.
- Use KYC tools and platforms to efficiently manage EDD/ODD cases.
- Lead and mentor team members, fostering collaboration and continuous improvement in KYC processes.
- Balance compliance requirements with a customer-centric approach.




- Stay updated with evolving regulatory frameworks and integrate recent methodologies into workflows.

? What You’ll Do:
- Ensure client SLAs are met and drive improvement plans
- Manage revenue goals through forecasting, budgeting & reporting
- Lead, train, and mentor Team Leaders, Assistant Managers & Deputy Managers
- Review operational reports (attendance, client scorecards, metrics)
- Build strong client relationships and attend business reviews
- Drive employee engagement and resolve team issues professionally
- Collaborate with HR, Training, Quality, WFM & TA teams for process improvements

? Candidate Profile:
- Graduate/Associate degree with 10+ years of experience
- Minimum 1 year as Operations Manager
- Strong leadership, coaching, and process improvement skills
- Excellent communication & ability to work under pressure
- Flexible with schedules

✨ If this sounds like you, send your CV today to [email protected] and take the next step in your career!

📌 Operations Manager//KYC//AML//Immediate Joiners Only (Bengaluru)
🏢 BPO
📍 Bengaluru