Junior NOC Executive (VOS)

Company: NETCALL PRIMECONNECT PRIVATE LIMITED

Location: Newtown, Kolkata | Type: Full time | Exp: 0–2 Years

Role Overview

24/7 real-time monitoring, troubleshooting, and route optimization of VoIP/voice traffic on VOS softswitches.

Responsibilities

Live Traffic Monitoring: Track server performance and voice traffic flows continuously.

KPI Tracking: Monitor ASR, ACD, PDD, and NER metrics to spot call drop issues.

Route & Rate Configuration: Manage LCR, prefix mapping, tariff plans, and rate sheets.

Troubleshooting: Diagnose SIP error codes (404, 503), one-way audio, and latency issues.

Ticketing & Escalation: Log incidents, adhere to SLAs, and coordinate with carriers/L3 teams.

CDR & Balance Management: Audit Call Detail Records, monitor credit limits, and process recharges.

Requirements

Education: B.Tech/B.E/B.Sc/CS, IT, or ECE (Freshers welcome).

Core Knowledge: TCP/IP networking fundamentals, SIP protocol flow, RTP, and VoIP codecs (G.711, G.729). (VOS training provided).

Technical Aptitude: Basic Linux/Windows commands, ping/traceroute tools, and MS Excel.

Shift Setup: Flexibility to work in rotational shifts (including nights).

📌 NOC Executive (Chennai)
🏢 Netcall-services
📍 Chennai