We are seeking an IT Onsite Support Engineer to provide exceptional technical support for end users. The ideal candidate will have a solid background in IT support with strong troubleshooting abilities in a variety of scenarios related to hardware and software issues.
Key Responsibilities
- Provide on-site IT support for end users, including desktop, laptop, printer, and peripheral-related issues.
- Troubleshoot and resolve hardware, software, network connectivity, and Microsoft 365-related incidents.
- Handle IT service requests and incidents, ensuring timely response and resolution in accordance with support procedures.
- Maintain proper documentation of incidents, troubleshooting activities, and support procedures.
Required Skills And Experience
- Minimum 2-3 years of IT support experience.
- Solid troubleshooting skills for Windows operating systems, Microsoft 365 applications, and common endpoint issues.
- Basic knowledge of networking, hardware troubleshooting, and endpoint management.
- Good communication and customer service skills.
- Ability to work independently and prioritize multiple support requests in a fast-paced environment.
- Experience with ticketing systems and ITSM processes is preferred.
Other details: This role will be based in Pillaipakkam, Sriperumbudur. The position requires the ability to respond quickly to various IT support issues in a dynamic work environment.
📌 IT Onsite Support Engineer (Chennai)
🏢 Emagine
📍 Chennai
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